Information required for delivery purposes
The buyer is required to double-check that the delivery address is correct & complete before proceeding with the order. Orders will be delivered to the exact delivery address that was entered into the system. A change of address is not possible once the order has been placed.
Note: Delivery will be arranged to the address entered into the ‘delivery address’ section only. Delivering to the unit is not included for deliveries to high-rise or multi-storied buildings.
Your identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions, and events.
Delivering to the unit number of high-rise buildings and multi-storied buildings is not provided in our delivery partner's services. Drivers will only pass the item to the recipient at the drop-off point/lobby/ground floor of the building where the area is accessible by car with no parking required.
High-rise buildings and multi-storied buildings include, but are not limited to:
Drivers will only leave the items on the delivery drop-off table, at the guardhouse, at the receptionist, etc. only with the consent of the recipient / someone acting on the recipient's behalf.
We will not take any responsibility for the item's condition once the item is left at the consented/requested place.
Where the delivery location is too far or inaccessible to the driver, the driver will only deliver to the nearest car-accessible area and you are required to collect the order from the driver at that location. The delivery fees will not be refunded.
If the recipient cannot be contacted or delivery is unsuccessful (see below for what unsuccessful delivery is considered), the driver will return the items back to our store.
Orders are delivered by 3rd party logistic company according to their terms. The drivers do not represent our brand, Shandon Birdnest.
Drivers deliver to several locations in one trip following their carefully planned, organized, and optimized routes. We are unable to assign a specific driver to your order as all drivers are assigned randomly.
Delivery is cannot be canceled and the delivery fee is non-refundable once the driver’s route has been arranged by us.
All orders are arranged to arrive within the chosen time slot (12pm - 6pm). For delivery areas that fall under Zone B (non-Klang Valley areas), delivery time cannot be confirmed due to the limited service of the logistic company. However, the logistic company will try their best to fit in the timing and send on the same day.
We cannot arrange the delivery to arrive at, by, or after a specific time (eg. deliver at 2pm). Drivers deliver to several places in one trip following a route that is carefully planned, arranged, and optimized.
However, there are factors that will affect or may cause early arrivals or delays in deliveries:
While we try our best to arrange orders, Shandon Birdnest will not be held responsible for any early arrivals or delays of delivery due to any of the reasons above or because of any circumstances impacting the availability of the 3rd party drivers we use and anything else that is outside of our control.
Our delivery service is on-demand and only one trip is attempted. All drivers are requested on-demand and paid by distance(km) to deliver the items to the assigned address one time. The driver will not make another delivery attempt if the delivery is unsuccessful (see below for what unsuccessful delivery is considered).
Drivers will try to reach out to the recipient by:
Last minute change of delivering to another address, regardless of whether the driver has arrived at the original assigned address or not, please make another delivery attempt at a later time on another day.
An additional fee (calculated by distance (km)) will be charged accordingly by the driver. You/the recipient/the person requesting the driver is required to directly liaise with the driver and pay the driver accordingly.
Requests made to the driver are subject to the driver’s willingness/ability to respond to such requests. If the driver is unable to accommodate your request, whether or not you are willing to pay the additional charges, the delivery is then considered unsuccessful. (see below for what unsuccessful delivery is considered).
Deliveries are considered successful where:
Persons collecting items from drivers must check the good condition of the items upon receipt. They are encouraged to notify the driver (before the driver leaves) of any fault/damage where possible. We need to be notified within 3 hours of item receipt of any defect/damage resulting from the delivery (proof of defect/damage required).
Shandon Birdnest will evaluate and investigate the matter, and determine the next steps at its discretion, taking into account all relevant factors.
Unsuccessful delivery means a driver has been assigned to your order, but due to the reasons below, the driver cannot deliver the items to the recipient.
All orders and items are carefully checked and sent out in good condition. In the unlikely event that the items arrive not in good condition, or have lost their original textures and/or appearance upon arrival, please report it to us immediately or within 3 hours of receipt with a clear picture of the damage/defect. All items must be unconsumed, in the state that such damage/defect was discovered, and/or in their original state.
Where it is concluded by Shandon Birdnest upon their investigation that the damage/defect occurred solely by fault of our team, the driver we used, or during the delivery, exchange of items will be given, whichever Shandon Birdnest, in their absolute discretion sees fit.