FAQ TOPICS
Purchase
Select your birdnest, choose sugar level, choose the quantity you want to receive per week, select how long you want to subscribe and add to cart!
After you finish selecting all your product, click checkout and you can make your payment.
Item bought thru website after payment made is non refundable.
We deliver your fresh birdnest to you every week.
Choose how many bottles you want us to deliver to you and how long you want this subscription to be.
Best consume the birdnest in 15 days.
The recommended amount is 9 grams - 15 grams a week. One bottle of Shandon Birdnest contains 3 grams of dry birdnest. Thus, at least 3 to 4 bottles a week is recommended to get the amazing result by drinking constantly.
20% water and up to 80% birdnest can be found in the birdnest.
There is 0% preservative
Subscription
We deliver your fresh birdnest to you every week.
Choose how many bottles you want us to deliver to you and how long you want this subscription to be.
The subscription package does not have an expiry date. You may choose to skip a week if you are not available on that week.
You cannot cancel however you can transfer to the other friend to enjoy your package. T&C Apply.
Yes, of course.
To save your work, pleasecontact us and we will give you a discount price.
Delivery
We deliver from Monday- Saturday, Sunday off.
For subscription services, we deliver your birdnest every week. You can choose which day and how many bottles you want us to deliver to your doorsteps in the product option section.
We outsource for logistic company to deliver. Driver will call you before delivery.
If there's any changes, it can be made at least 24 hours before the delivery. Any last-minute change will impose additional fees. An additional fee (calculated by distance (km)) will be charged accordingly by the driver.
We deliver our birdnest within West Malaysia.
Currently, we do not deliver to Sabah & Sarawak.
View our Delivery Policy here.