You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.

FREQUENTLY ASKED QUESTIONS

Buying from us is easy. For more information about buying, subscription & delivery, please read the information below. Find your answer below or send us a message for more information.

Purchase
How to Buy Shandon Birdnest

Select your birdnest, choose sugar level, choose the quantity you want to receive per week, select how long you want to subscribe and add to cart!

After you finish selecting all your product, click checkout and you can make your payment.

Return & Refund

Item bought thru website after payment made is non refundable.

What Is Subscription? How Does It Work?

We deliver your fresh birdnest to you every week.

Choose how many bottles you want us to deliver to you and how long you want this subscription to be.

How Long Can I Keep The Fresh Boiled Birdnest?

Best consume the birdnest in 15 days.

How Many Should I Drink?

The recommended amount is 9 grams - 15 grams a week. One bottle of Shandon Birdnest contains 3 grams of dry birdnest. Thus, at least 3 to 4 bottles a week is recommended to get the amazing result by drinking constantly.

What Is In The Birdnest?

20% water and up to 80% birdnest can be found in the birdnest.

There is 0% preservative

Subscription
What Is Subscription? How Does It Work?

We deliver your fresh birdnest to you every week.

Choose how many bottles you want us to deliver to you and how long you want this subscription to be.

The subscription package does not have an expiry date. You may choose to skip a week if you are not available on that week.

Can I Cancel My Subscription?

You cannot cancel however you can transfer to the other friend to enjoy your package. T&C Apply.

Can I Have Extra Order Added To My Current Subcription?

Yes, of course.

To save your work, pleasecontact us and we will give you a discount price.

Delivery
When Can I Receive My Birdnest?

We deliver from Monday- Saturday, Sunday off.

For subscription services, we deliver your birdnest every week. You can choose which day and how many bottles you want us to deliver to your doorsteps in the product option section.

What Happened If I Am Not At Home To Receive Birdnest?

We outsource for logistic company to deliver. Driver will call you before delivery.

If there's any changes, it can be made at least 24 hours before the delivery. Any last-minute change will impose additional fees. An additional fee (calculated by distance (km)) will be charged accordingly by the driver.

How Far Do You Deliver Fresh Birdnest

We deliver our birdnest within West Malaysia.

Currently, we do not deliver to Sabah & Sarawak.

HAVE UNANSWERED QUESTIONS?

Contact Us